Our Reviews

Excellent
John Waters Inc.
Based on 416 reviews
I’ve never used this company, and likely never will now. I’m going to work at 5:45am, driving down the Gene Snyder, and a company car comes flying up on my ass. And I’m going 75. I get over. He/she passes me and proceeds right up to the bumper of the next car. This kind of reckless driving is terrible.
I called to set up an appointment to see if they could get a ~20yr old generac up and running that had been off and not maintained for 5+ years. I honestly expected I would be paying a lot more than I was charged. They got it up and running for the standard generator maintenance fee, which was already reasonable considering it included the oil, spark plugs, and filter.

I called them John Waters because I found them searching for local companies that service generators. They have earned me as a customer not just for the generator, but I will call them for any HVAC work in the future.

Thank you John Waters Inc.
My furnace stopped working during one of the coldest spells in Louisville. These folks came right out and fixed it. My utmost appreciation.
We had Jason Franzman from John Waters Inc come out today for our yearly furnace service. Also, years ago our gas company and HVAC company had no luck finding a leak from a sporadic Gas odor near the furnace. Jason found the leak in our gas fitting to our gas line. The furnace is in perfect working order and we feel safer because of John Waters Inc employee.
Arrived in a matter of hours and made a hopefully successful correction of the problem in the least expensive correct manner.

  Reviews for John Waters Heating, Cooling & Electric

1349 customer reviews

Average rating:5

 
  Great service
John Waters is great to work with. Everyone on the team is...
by Anna A on 04/17/2025
  Very good!
Very good!
by Sandra A on 04/15/2025
  Jason was ontime,...
I would recommend John Waters to anyone. Highly satisfied...
by Shelley K on 04/15/2025
  Great experience!...
Great local company, always a positive experience.
by Emily R on 04/09/2025
  Quick response...
Quick response time, always professional and neat. Also...
by Darrel D on 04/09/2025
  Takes care of and...
Takes care of and eliminates concerns.
by Jeff S on 04/09/2025
  professional and...
As always, John Waters was professional and thorough. They...
by Robert N on 04/09/2025
  Smooth and easy.
Jason arrived within the appointed time, friendly and...
by Mike O on 04/09/2025
  They were...
They were excellent.
by James C on 04/09/2025
  Have used John...
See summary
by Reed M on 04/07/2025
More Verified Reviews

BBB Reviews

12/14/2016 B.Z.

John Waters in Louisville installed a new HVAC system and backup generator for me 2 1/2 years ago. Every employee they sent to my house before and since then has been courteous and efficient and the system works beautifully. It is great to know there are still companies who care about their customers and do their job well.

1/8/2016 Brian M.

Love this company. We’ve used in the past for our HVAC and have had great experiences every time. Tonight we had an electrical issue in the house. Called after hours on a Friday and my call was returned within a few minutes. An electrician was here promptly. He was courteous and worked quickly to diagnose the issue. He explained the problem and had our power back on in no time. I will continue to use them and recommend them to anyone I know for HVAC as well as electric work.

6/19/2018 John Waters is committed to resolving customer issues.

 

Complaint
On Friday 4/27/2018, I hired John Waters to inspect a GE Zoneline PTAC unit to diagnose why there was no power going to the unit. The technician mentioned that it was simply the cord that was bad and that it needed to be replaced. The total billing for this visit and diagnosis was $181. My…understanding is that this took only a few minutes to make the diagnosis as the cord was quickly identified as being the culprit to my problem. I went out there the following day, on 4/28 and used a cord from another unit to make sure that was the issue. The different cord did not change anything. The cord from upstairs and downstairs both worked on the PTAC unit downstairs, but neither worked on the upstairs unit. I called back and left a message explaining that they misdiagnosed my problem and I was not very happy about spending so much money only to be wrong. A technician came back out the following Monday (4/30) and diagnosed it again saying that the circuit breaker was bad, however they proceeded to charge me another $102.44. I do not feel that it is right to charge for another service call and labor when it could have been handled quickly on the first visit, had the issue been properly diagnosed. At the end of the day it cost me $283.44 to replace a simple circuit breaker, and a lot of that cost was due to the company not properly diagnosing the issue on the first visit

Desired Resolution

I would like to receive a partial refund. I think it is reasonable to pay for the cost of the initial visit (for $181) and the part itself, which was a cheap circuit breaker. Ultimately, I could have simply replaced the circuit breaker myself had the problem been diagnosed correctly on the first…visit, so in my mind this should cost $181 and not $283.44. I do not feel that it is fair to charge to come out again for another visit after misdiagnosing the issue on the initial inspection.

Consumer Business Dialog Business

I have reviewed the complaint and agree with Mr. ******* that he was overcharged due to the misdiagnosis of the original problem. Had we diagnosed the problem correctly at the beginning Mr. ******* would have been charged for a Service Charge ($ 51.00), a diagnosis ($ 130.00) and for the circuit… breaker (19.80). Mr *******’s charges would be a total of $ 200.80. We will contact Mr. ******* to refund the amount of the overcharge. To Mr. ******* we would like to provide our apologies for this error and inconvenience.