Our Reviews

After a power outage, our AC unit stopped working. It was toward the end of the afternoon and I wasn't sure we could get someone from John Waters out before the end of the day. I contacted the office and they were booked out the rest of the day. I didn't want to do after hours, so John Waters scrambled their schedule for the next morning so the could come out first thing. We have been customers for John Waters for over 20 years, and they still treat us as family. Knowing that they have our backs in emergency situations gives us a sense of relief. We can absolutely depend on them! They've only gotten better over the years, in our opinion. Thank you to everyone at John Waters for being so reliable for our HVAC needs (and for our electrical service that we've used before)!

I've never had an experience with a contractor go this well. These folks are honest, very reasonably priced, and have been installing HVAC in Louisville for decades. Don't get a scam run on you by one of the predatory businesses out there. Call Mike Becht or use their online contact form.

Excellent service, price and everyone was helpful and professional. I got several quotes from other vendors and John Waters was by far the best in all categories.

Avoid at All Costs: Shady Practices and Poor Communication

I had a terrible experience with John Waters Heating and Cooling that left me feeling ripped off and frustrated. I called for after-hours service on my AC unit and was quoted a 2-3 hour wait for a technician. Less than an hour later, I decided to cancel and called back, but since their office had closed, I left a clear voicemail canceling the appointment.

I heard absolutely nothing from them—no confirmation of the cancellation, no call from the technician, nada. Then, two months later, I get slapped with a $254 invoice out of the blue. When I called to dispute it, they claimed the technician was already in my driveway when I canceled. If that's true, why didn't he contact me directly? Why not ring the doorbell and explain that I'd be charged regardless? This lack of communication is unacceptable and feels downright deceptive.